Your construction company starts selling monthly service plans where clients can pay a monthly fee and be covered by your field techs. If something needs to be fixed or replaced, they can submit a request on your website. They create something like the above tiles. Then, your staff gets an email notification. When they login, they can see the tiles and Reply or take ownership of that item. They can call the client, or just Comment a message and confirm the day and time they’ll make the service call. When the client logs into their account, all their past and current service calls will be there. On the admin side, you can generate reports or search and sort through all the user submissions.